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All about autoBound
Fact Sheet
Technical summary
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Product Support
Technical support and software upgrade services are provided using the following options:
- Each purchase of a software license, includes one year of free upgrades and 1 year of Email technical support.
- Optional technical support contract can be purchased annually and includes:
- Access to unlimited telephone support during standard business hours of 9:00 AM to 6:00 PM EST. for one pre-designated individual.
- Free upgrades.
- Free admission to user conferences and seminars.
- Optional 24/7 technical support contract can be purchased monthly and includes:
- Priority anytime access to unlimited telephone support through a special telephone number for up to 3 pre-designated individuals.
- Free upgrades.
- Free admission to user conferences and seminars.
Historically, there are 4 service release upgrades and 1 major upgrade for software products each year.
Users who wish not to purchase annual support, can obtain upgrades by purchasing product upgrades for an intermediate cost. Product upgrade costs vary from version to version and depend on the new functionality provided.